Legal
Terms of Service
Effective date: June 28, 2026
This page is maintained by ARVA Virtual Assistant Services to summarize the terms that apply when engaging us. The signed service order between ARVA and the client takes precedence where it differs from this page.
1. Agreement
These Terms of Service govern your access to and use of services provided by ARVA Virtual Assistant Services ("ARVA", "we", "us"). By engaging ARVA, signing a service order, or using www.arvaservices.com, you agree to these terms.
2. Services
ARVA provides remote virtual assistant services across administrative support, customer support, operations, scheduling, and related tasks under the engagement models and tiers described on our Services and Pricing pages. Specific deliverables, scope, hours, and timelines for each engagement are confirmed in the client's signed service order or onboarding brief.
3. Client Responsibilities
Clients agree to provide timely access to the tools, accounts, and information required for assistants to perform agreed tasks, to designate a point of contact, and to use ARVA assistants for lawful purposes only. Clients remain responsible for the accounts, content, and instructions they share with assigned assistants.
4. Fees, Billing & Refunds
Fees follow the current rate card and the client's selected plan (monthly or annual). Monthly plans are billed in advance and unused hours do not roll over unless explicitly stated. Annual plans benefit from the published discount and are billed up front. Our 30 day satisfaction guarantee applies as published on the Pricing page; outside of that window, refunds are issued at ARVA's reasonable discretion based on hours actually delivered.
5. Confidentiality & Data Protection
ARVA assistants operate under confidentiality obligations and DPA aligned practices. Both parties agree to keep non public information shared during the engagement confidential and to use it only to perform the services. Clients are responsible for ensuring that any personal data they share complies with applicable data protection laws in their jurisdiction (UK, US, Canada, Australia, Middle East).
6. Intellectual Property
All deliverables produced specifically for a client during an engagement belong to that client upon full payment of the related invoices. ARVA retains ownership of its internal methodologies, templates, training material, and pre existing IP. Clients grant ARVA a limited right to use client provided materials solely to deliver the agreed services.
7. Acceptable Use
Clients must not direct ARVA assistants to perform tasks that are unlawful, fraudulent, harassing, or that violate third party rights or platform terms of service. ARVA reserves the right to decline or stop work that falls outside the agreed scope or that breaches this section.
8. Termination
Either party may terminate an engagement with the notice period stated in the applicable service order (default: 14 days written notice for monthly plans). On termination, the client pays for services delivered up to the effective end date. Annual plans terminated early are not eligible for a pro rata refund of the annual discount.
9. Disclaimers & Limitation of Liability
ARVA provides services with reasonable care and skill but makes no warranty that services will be uninterrupted or error free. To the maximum extent permitted by law, ARVA's aggregate liability arising out of or related to the services is limited to the fees paid by the client in the three (3) months preceding the event giving rise to the claim. ARVA is not liable for indirect, incidental, or consequential losses.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated to active clients in writing and posted on this page with a revised effective date.
11. Governing Law & Contact
These Terms are governed by the law specified in the applicable service order. For questions about these Terms, contact info@arvaservices.com. For service related support, contact support@arvaservices.com.
Questions about these terms or a current engagement? Get in touch or email info@arvaservices.com.