Answers & Operations

Frequently Asked Questions

Everything you need to know about our elite remote assistants, SOP frameworks, security protocols, and timezone coordination.

About & Services

Hours & Schedule

VA Selection & Continuity

Onboarding & SOPs

Packages & Pricing

Commitment & Changes

Security & Trust

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Frequently Asked Questions

About & Services

Where are your VAs based?

What makes ARVA different?

What tasks can a VA handle?

What tasks can a VA NOT handle?

Hours & Schedule

When does my VA work?

What timezones do you cover?

Can my VA work weekends?

What about holidays?

VA Selection & Continuity

How is my VA assigned?

What is the VA interview process?

What if I do not like any of the candidates?

Can I change my VA later?

What if my VA leaves ARVA?

Will my VA work with other clients?

Onboarding & SOPs

What happens in the onboarding call?

How long until my VA is fully productive?

What are SOPs and why do they matter?

How are SOPs maintained?

Packages & Pricing

What packages do you offer?

How do I choose the right package?

What currencies do you accept?

Is there a setup fee?

Do you offer annual discounts?

What if I need more hours?

Can I add extra hours?

Do unused hours roll over?

How do I cancel?

Commitment & Changes

Is there a minimum commitment?

Can I change my package scale?

Can I pause instead of cancel?

What happens during the notice period?

Security & Trust

What if I am not satisfied with the services?

How do I know what my VA is working on?

What if I exceed my monthly allocated hours?

Is my company's data safe?

How do you handle confidential info?

What if my VA is sick or on leave?

Still have questions?